Pro Customer Service/Sales

The Home Depot; Traverse City (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative to deliver exceptional service to professional customers including contractors and property owners. The role involves supporting the Pro customer journey from order fulfillment to tailored delivery solutions, meeting sales goals, and maintaining professional relationships. Strong product knowledge and customer service skills are essential. The position is full-time based in Traverse City, Michigan, and may require bilingual communication skills based on customer needs.

Qualifications

• Experience delivering customer service in a retail environment.
• Ability to meet monthly sales goals and KPIs.
• Strong product knowledge and ability to provide tailored recommendations.

Responsibilities

• Deliver exceptional experience for professional customers.
• Support every stage of the Pro customer journey.
• Meet monthly sales goals and other metrics.

Skills

Customer service

Sales driving

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team working to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services