Pro Customer Service/Sales

The Home Depot; Machesney Park (IL); On-site; USD 38,000 - 56,000; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service Sales representative in Machesney Park, Illinois. The ideal candidate will assist professional customers, meet sales goals, and manage inventory, ensuring exceptional service. Responsibilities include building relationships, resolving issues, and monitoring sales metrics. Preferred bilingual communication skills based on customer needs. This full-time role encourages teamwork and adherence to safety standards.

Qualifications

• Proven ability to build professional relationships.
• Experience in sales and customer service.
• Ability to work collaboratively in a team.

Responsibilities

• Assist professional customers with their needs.
• Meet monthly sales goals and other metrics.
• Manage inventory and uphold safety standards.

Skills

Customer relationship management

Sales techniques

Product knowledge

Communication skills

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services