Pro Customer Service/Sales

The Home Depot; Ogden (UT); On-site; USD 38,000 - 48,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service Sales team member to provide outstanding service to professional customers, including contractors and property owners. The role involves managing deliveries, assisting at the Pro Desk, and driving sales through product knowledge. Working collaboratively to maintain a safe environment while meeting sales goals is essential. Bilingual skills may be preferred based on customer needs, contributing to the team's success in ensuring each project's demands are met.

Qualifications

• Bilingual communication skills may be preferred at certain locations based on customer need.

Responsibilities

• Deliver exceptional customer service to Pro customers and manage professional relationships.
• Meet monthly sales goals and drive sales through effective order fulfillment and expert recommendations.
• Monitor inventory and execute sales initiatives to support store goals.

Skills

Customer service

Sales

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services