Pro Customer Service/Sales

The Home Depot; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading home improvement retailer in San Diego seeks a Pro Customer Service Sales representative. This role involves supporting professional customers, including contractors, by providing expert product recommendations and tailored delivery solutions. Team members must drive sales through their knowledge and maintain high standards of customer service. Successful candidates will thrive in a collaborative environment and meet sales targets while ensuring every customer's project is successful. Bilingual skills may be beneficial depending on location.

Qualifications

• Meet monthly sales goals and other metrics to drive sales.
• Assist at the Pro Desk, loading materials, managing deliveries, and offering specialized paint/product knowledge.
• Collaborate with team to maintain a safe, organized environment and resolve delivery issues.

Responsibilities

• Deliver exceptional experience for professional customers.
• Drive sales through product knowledge and tailored recommendations.
• Meet monthly sales goals and uphold customer service standards.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services