Pro Customer Service/Sales

The Home Depot; Lafayette (IN); On-site; USD 19,000 - 30,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate to enhance the experience for professional customers. In this role, you will build and maintain relationships, assist at the Pro Desk, and ensure customer satisfaction by meeting sales goals. Ideal candidates will possess strong sales skills and may benefit from bilingual communication. Join a team focused on providing tailored solutions and outstanding service.

Qualifications

• Proven experience in sales and customer service roles.
• Ability to develop relationships with diverse customer types.
• Comfortable working in a fast-paced environment.

Responsibilities

• Build relationships with Pro customers to drive sales.
• Meet monthly sales goals and provide outstanding service.
• Assist at the Pro Desk with material loading and deliveries.
• Collaborate with team members to maintain a safe environment.
• Monitor inventory and execute sales initiatives.

Skills

Exceptional customer service skills

Strong sales acumen

Bilingual communication skills (preferred)

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs, meeting monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge to ensure every Pro customer’s project is a success.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.