Pro Customer Service/Sales

The Home Depot; Lorain (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in Lorain, Ohio. In this full-time position, you will deliver exceptional service to professional customers, including contractors and property owners. Responsibilities include building customer relationships, assisting at the Pro Desk, and monitoring inventory. Strong product knowledge and excellent communication skills are essential for success. Join our team to drive sales and maintain high service standards.

Qualifications

• Monthly sales goals and metrics to drive sales.
• Ability to provide outstanding service based on unique project needs.
• Strong product knowledge to assist Pro customers.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Assist at the Pro Desk, load materials, and manage deliveries.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Strong product knowledge

Excellent communication skills

Bilingual communication skills

Job description

Pro Customer Service/Sales – The Home Depot

Job Description
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge to ensure every Pro customer’s project is a success.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety to support store goals.

Qualifications

• Monthly sales goals and other metrics to drive sales in the store.
• Strong product knowledge and ability to provide outstanding service based on unique project needs.
• Excellent communication skills; bilingual communication skills may be preferred at certain locations, based on customer need.

Full-time position at The Home Depot. Join our team to help professional customers achieve success while driving sales and maintaining exceptional service standards.