Pro Customer Service/Sales

The Home Depot; Chardon (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A home improvement retail company is seeking a Pro Customer Service Sales team member in Chardon, Ohio. The role involves delivering excellent service to professional clients, including contractors and property owners, while driving sales through strong product knowledge and tailored recommendations. Team collaboration is essential to maintain organization and safety in the store. Candidates should have experience in customer service and possess strong communication skills; bilingual abilities may be preferred for some locations.

Qualifications

• Experience in customer service and sales preferred.
• Strong communication skills, maybe bilingual.
• Ability to build and maintain professional relationships.

Responsibilities

• Deliver exceptional service to professional customers.
• Proactively drive sales through product knowledge.
• Collaborate with team members to ensure clean and safe environment.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.