Pro Customer Service/Sales

The Home Depot; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Cleveland is seeking a Pro Customer Service Sales representative to deliver exceptional service to professional customers, including contractors and property owners. The role involves proactive sales, product recommendations, and teamwork to ensure a successful customer experience. Ideal candidates will have a background in customer service and sales, and bilingual skills may be preferred based on location. Join us in a dynamic environment focused on supporting Pro customer needs.

Qualifications

• Experience in customer service and sales is preferred.
• Ability to build and maintain professional relationships.
• Strong product knowledge and the ability to make recommendations.

Responsibilities

• Deliver exceptional service to Pro customers.
• Support sales initiatives and meet monthly sales goals.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Proficient in customer service

Sales drive

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.