Pro Customer Service/Sales

The Home Depot; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service/Sales team member in Austin, Texas. This role involves delivering exceptional service to professional customers and driving sales through product expertise. Team members will assist with order fulfillment, manage deliveries, and help ensure projects are a success. Successful candidates will have strong customer service skills and may benefit from bilingual capabilities. Join a dynamic team focused on collaboration and high standards of service.

Qualifications

• Strong interaction skills to build professional relationships with Pro customers.
• Ability to meet monthly sales goals and metrics.
• Knowledge of various products and services for tailored recommendations.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Drive sales through product knowledge and customer relationship building.
• Maintain a clean and organized environment to support operations.

Skills

Customer service orientation

Product knowledge

Sales techniques

Bilingual communication skills

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.