Pro Customer Service/Sales

The Home Depot; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service Sales representative in Atlanta, Georgia. In this role, you will build professional relationships, drive sales, and assist customers at the Pro Desk. Responsibilities include managing deliveries, resolving issues, and maintaining a safe, organized work environment. Ideal candidates will have sales expertise, product knowledge, and strong communication skills. Join a team committed to exceptional service and support for professional customers.

Qualifications

• Experience in customer service or sales preferred.
• Ability to build and maintain professional relationships.
• Team collaboration skills are essential.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales and meet monthly sales goals.
• Assist at the Pro Desk and manage deliveries.

Skills

Sales expertise

Product knowledge

Bilingual communication

Job description

Apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store, whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations, depending on customer need.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Meet monthly sales goals and other performance metrics.
• Collaborate with team members to maintain a clean, organized, and safe work environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Provide bilingual communication support where required.