Pro Customer Service/Sales

The Home Depot; Antioch (TN); On-site; USD 23,000 - 33,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales team member in Antioch, TN. This role focuses on enhancing the customer experience for professional clients such as contractors and property owners. Key responsibilities include building relationships with Pro customers, driving sales through expert product recommendations, and meeting monthly sales goals. Team collaboration is essential to ensure inventory monitoring and high standards of service. Bilingual skills may be an advantage depending on customer needs.

Qualifications

• Proficiency in building and maintaining professional customer relationships.
• Strong sales skills with experience in driving sales initiatives.
• Ability to assist customers in a variety of tasks including product knowledge.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge and loyalty programs.
• Meet monthly sales goals and metrics.
• Assist at the Pro Desk and manage deliveries.
• Collaborate with teammates to ensure a safe environment.
• Monitor inventory and uphold customer service standards.
• Use bilingual communications skills when applicable

Skills

Bilingual communications skills

Customer relationship building

Sales proficiency

Bilingual (optional)

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Build and maintain professional relationships with Pro customers
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Meet monthly sales goals and other metrics to drive store sales
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge
• Collaborate with teammates to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety
• Use bilingual communications skills when applicable