Pro Customer Service/Sales

The Home Depot; Town of Oneonta (NY); On-site; USD 37,000 - 46,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for the Pro Customer Service Sales role in the Town of Oneonta, NY. This position focuses on providing outstanding service to professional customers, such as contractors and property owners, helping to ensure their projects' success. Responsibilities include driving sales, offering tailored product recommendations, and collaborating within a team to maintain store standards. Candidates with sales experience and bilingual communication skills may be given preference. The role emphasizes meeting sales goals and maintaining excellent customer satisfaction.

Qualifications

• Experience in sales or customer service environments.
• Ability to build and maintain professional relationships.
• Proficiency in product recommendations based on customer needs.
• Willingness to assist with orders, loading, and delivery coordination.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales through product knowledge and recommendations.
• Monitor inventory and execute sales initiatives.
• Monitor inventory and collaborate with team to maintain store standards.

Skills

Sales skills

Product knowledge

Customer service

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.