Pro Customer Service/Sales

The Home Depot; Hermiston (OR); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for the Pro Customer Service Sales role. This position involves providing exceptional service to professional customers, driving sales through product knowledge and tailored solutions. Team members will assist at the Pro Desk, manage materials loading, and maintain organized workspaces. Ideal candidates are driven in sales, excel in customer service, and possess product knowledge to support Pro customer projects. Responsibility to meet sales targets will be emphasized in this full-time position.

Qualifications

• Experience in customer service roles; prior sales experience can be beneficial.
• Ability to manage deliveries, assist at the Pro Desk, and provide product recommendations.

Responsibilities

• Assist at the Pro Desk and manage deliveries effectively.
• Build and maintain relationships with Pro customers to drive sales.
• Collaborate with team members to uphold store standards.

Skills

Bilingual communication skills (preferred)

Sales abilities

Customer service

Product knowledge

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Team members are expected to meet monthly sales goals and other metrics to drive sales in the store.

Responsibilities include assisting at the Pro Desk, loading materials, managing deliveries, and offering specialized paint and product knowledge to ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Bilingual communication skills may be preferred at certain locations; the specific language requirement varies based on customer need.

Position Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services