Pro Customer Service/Sales

The Home Depot; Pittsburg (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member to enhance the experience for professional customers. This role involves building relationships, driving sales through product knowledge, and providing exceptional service. Teamwork is essential in maintaining a safe environment and achieving sales goals. Candidates with customer service experience and excellent communication skills will thrive in this position. Full-time availability is required, with opportunities for continued growth.

Qualifications

• Experience with customer service and sales.
• Excellent communication skills; bilingual preferred.
• Ability to resolve delivery issues and assist customers.

Responsibilities

• Build and maintain relationships with Pro customers.
• Drive sales by leveraging product knowledge.
• Support store goals by monitoring inventory and executing initiatives.
• Maintain a clean, safe in-store environment.
• Collaborate with team to meet monthly sales goals.

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services