Pro Customer Service/Sales

The Home Depot; Hilo (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service Sales role in Hilo, Hawaii. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales, maintaining inventory, and collaborating with team members. Candidates should have an understanding of customer needs and be capable of providing tailored recommendations. The position is full-time, emphasizing collaboration and customer satisfaction.

Responsibilities

• Deliver exceptional service to professional customers including contractors and commercial clients.
• Meet monthly sales goals and metrics to drive store sales.
• Collaborate to maintain organized and safe work environment.

Job description

Job Description

Pro Customer Service Sales role at The Home Depot

Pro Customer Service/Sales Team dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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