Pro Customer Service/Sales

Home Depot; Hilo (HI); On-site; USD 22,730 - 25,485; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in Hilo, HI. In this role, you will provide exceptional service to professional customers, assist with their needs, and drive sales through product knowledge and recommendations. You'll collaborate with team members to resolve issues and maintain high standards of service. A focus on building customer relationships is essential, and bilingual skills may be preferred depending on location.

Qualifications

• Preferred bilingual communication skills depending on customer need.
• Strong knowledge of product recommendations and customer service.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to resolve issues and maintain standards.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

HILO

State

HI

Auto req ID_BR

156162BR

Job Type

Pro Customer Service/Sales

Auto req ID

300045447

Pay Range

$16.50 - $18.50