Pro Customer Service/Sales

The Home Depot; Vicksburg (MS); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Vicksburg is looking for a dedicated individual to join their Pro Customer Service/Sales Team. This role involves supporting professional customers, including contractors and property owners, ensuring successful project execution through product knowledge and excellent service. Candidates should be able to meet monthly sales goals, assist with order fulfillment, and maintain a safe, organized environment. Bilingual skills are a plus at some locations. This is a full-time position offering opportunities for growth in a dynamic team setting.

Qualifications

• Experience in customer service or sales roles.
• Ability to meet sales goals and metrics.
• Proven knowledge of products and services.

Responsibilities

• Assist Pro customers with product needs and recommendations.
• Manage deliveries and loading materials.
• Monitor inventory and execute sales initiatives.

Skills

Product knowledge

Customer relationship management

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services