Pro Customer Service/Sales

The Home Depot; West Des Moines (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking members for the Pro Customer Service/Sales Team to enhance the experience of professional customers. Candidates will assist with order fulfillment, manage deliveries, and drive sales through expert product knowledge and tailored recommendations. The role requires strong communication skills and the capability to meet monthly sales goals. The ideal candidate thrives in a collaborative environment, ensuring customers' projects are successful with attentive service.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to drive sales and meet monthly goals.
• Strong communication skills and teamwork.
• Proficiency in product recommendations and tailored solutions.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales growth and achieve monthly sales metrics.
• Assist at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Customer relationship management

Sales proficiency

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other