Pro Customer Service/Sales

Home Depot; Rosedale (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team seeks team members to support professional customers in-store, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. You will build and maintain pro relationships while meeting monthly sales goals and resolving delivery issues.

Bilingual communications may be preferred at certain locations. Join a team focused on professional service, safety, and customer satisfaction, with opportunities

Qualifications

• Experience in customer service and sales in a retail environment.
• Ability to meet monthly sales goals and performance metrics.
• Strong communication and relationship-building with professional customers.

Responsibilities

• Assist Pro customers with order fulfillment and loading.
• Provide product knowledge and tailored delivery recommendations.
• Maintain a clean, organized, and safe Pro desk environment.
• Monitor inventory and support sales initiatives to drive results.

Skills

Customer service

Sales skills

Communication

Bilingual (preferred)

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $17.00 - $19.00