Pro Customer Service/Sales

The Home Depot; Honolulu (HI); On-site; USD 42,000 - 66,000; Full time

Job summary

A leading home improvement retailer in Honolulu seeks a Pro Customer Service/Sales Team member to enhance professional customer experience. This role involves assisting contractors and commercial clients, meeting sales goals, and maintaining inventory. Strong product knowledge and the ability to build relationships are essential, and bilingual communication skills may be preferred based on customer needs. The position supports store goals and emphasizes teamwork in a safe environment.

Qualifications

• Bilingual communication skills may be preferred depending on customer needs.
• Ability to drive sales through product knowledge.
• Experience in customer service or sales environment.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Build and maintain professional relationships with Pro customers.
• Support sales initiatives and uphold customer service standards.
• Maintain a clean, organized, and safe Pro area and handle delivery issues as needed.
• Collaborate with team to communicate advantages over competitors.

Skills

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Position Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

Location: Honolulu, HI