Pro Customer Service/Sales

Home Depot; Hawthorne (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading home improvement retailer in Hawthorne is seeking members for the Pro Customer Service/Sales Team. This role involves delivering exceptional experiences to professional customers, including contractors and property owners, by leveraging product knowledge and tailored recommendations. Team members are expected to meet sales goals while collaborating to maintain a safe and organized environment. Bilingual communication skills may be preferred for certain locations, adapting to customer needs.

Qualifications

• Experience in customer service or sales preferred.
• Bilingual communications skills may be preferred.
• Willingness to work in a fast-paced retail environment and safety standards.

Responsibilities

• Deliver exceptional experience for professional customers.
• Proactively drive sales by leveraging product knowledge.
• Build and maintain professional relationships with Pro customers.

Skills

Bilingual communication (preferred)

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

HAWTHORNE

State

CA

Auto req ID_BR

155600BR

Job Type

Pro Customer Service/Sales

Auto req ID

300043803