Pro Customer Service/Sales

The Home Depot; Griffin (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Griffin, Georgia is seeking a dedicated Pro Customer Service/Sales Team member to deliver exceptional service to professional customers. The role involves assisting at the Pro Desk, managing deliveries, and driving sales through product knowledge and tailored recommendations. Candidates should possess strong customer service and communication skills, with a focus on building professional relationships. Full-time position with emphasis on safety and collaboration within the team.

Qualifications

• Exceptional customer service and communication skills.
• Ability to build and maintain professional relationships.
• Sales experience and knowledge of product offerings.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Drive sales by leveraging product knowledge and customer loyalty programs.
• Collaborate with team members to maintain a safe and organized environment.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other; Industries: Consumer Services