Pro Customer Service/Sales

The Home Depot; Columbus (OH); On-site; USD 38,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Columbus, Ohio, is looking for team members for their Pro Customer Service/Sales Team. The role involves assisting Pro customers, driving sales through product knowledge, and maintaining high service standards. Applicants should be proactive, capable of building strong customer relationships, and excel in teamwork. This full-time position offers a dynamic work environment focused on ensuring customer satisfaction and success.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proactive sales skills leveraging product knowledge and loyalty programs.
• Excellent communication and teamwork skills.

Responsibilities

• Support Pro customers with order fulfillment and product recommendations.
• Meet monthly sales goals and other performance metrics.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Customer service

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other; Industries: Consumer Services