Pro Customer Service/Sales

The Home Depot; Strongsville (OH); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in Strongsville, Ohio. Responsibilities include delivering exceptional service to professional customers, achieving sales goals, and leveraging product knowledge for recommendations. Full-time position with a focus on collaboration and maintaining high service standards. Ideal candidates will thrive in a team environment and may possess bilingual skills to assist diverse customers.

Qualifications

• Proven customer service skills with a focus on Professional customers.
• Ability to maintain professional relationships and drive sales.
• Strong product knowledge to make tailored recommendations.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Meet monthly sales goals and other performance metrics.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Customer service skills

Sales skills

Product knowledge

Bilingual communication skills

Job description

Pro Customer Service/Sales

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This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services