Pro Customer Service/Sales

The Home Depot; Barboursville (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate to provide exceptional service to professional customers. The role involves supporting clients through their journey, from order fulfillment to tailored recommendations, while meeting monthly sales goals. The ideal candidate should possess strong product knowledge and the ability to foster professional relationships. This full-time position emphasizes a commitment to outstanding service and effective collaboration among team members.

Qualifications

• Ability to deliver exceptional customer experiences for professional clients.
• Experience in driving sales and meeting sales goals.
• Proficiency in building professional relationships.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Support every stage of the Pro customer journey.
• Proactively drive sales through expert product recommendations.

Skills

Bilingual communication skills

Strong product knowledge

Sales proficiency

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

• Deliver an exceptional experience for professional customers, including contractors, property owners, and commercial clients.
• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Ensure every Pro customer’s project is a success whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services