Pro Customer Service/Sales

The Home Depot; Dearborn (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated Pro Customer Service/Sales Team members in Dearborn, Michigan, to deliver exceptional service to professional customers, including contractors and property owners. Responsibilities include assisting with project needs, managing deliveries, and driving sales while maintaining high standards of customer service. Bilingual skills may be preferred based on customer requirements.

Qualifications

• Experience in customer service/sales roles is beneficial.
• Ability to drive sales and meet performance metrics.
• Skills in maintaining professional relationships with customers.

Responsibilities

• Assist Pro customers with their project needs.
• Manage deliveries and loading of materials.
• Monitor inventory and execute sales initiatives.

Skills

Expert product knowledge

Customer service skills

Sales abilities

Bilingual communication (preferred)

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.