Pro Customer Service/Sales

The Home Depot; Concord (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A major home improvement retailer in Concord is seeking a Pro Customer Service/Sales specialist to deliver exceptional service to professional customers. Responsibilities include assisting customers, driving sales through product recommendations, and maintaining a collaborative environment. Ideal candidates will possess strong communication skills and a commitment to meeting sales goals. This full-time role offers competitive pay and the chance to support various customer projects effectively.

Qualifications

• Must have strong communication skills to build relationships with Pro customers.
• Ability to meet monthly sales goals and drive sales.

Responsibilities

• Provide exceptional customer service to professional customers.
• Drive sales through product knowledge and recommendations.
• Collaborate with team members to maintain a clean and safe workspace.

Skills

Bilingual communication skills

Sales proficiency

Customer service skills

Job description

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This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries: Consumer Services

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Customer Service Rep(07778) - 901 Sunvalley Blvd

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