Pro Customer Service/Sales

The Home Depot; Clayton (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Clayton, GA is seeking a Pro Customer Service Sales member to enhance the customer journey for professional clients. This role focuses on building relationships, driving sales, and ensuring efficient order fulfillment. Ideal candidates should have strong communication skills and a passion for customer service. A collaborative team environment is emphasized, alongside achieving monthly sales goals and maintaining high service standards.

Qualifications

• Experience in customer service or sales is preferred.
• Strong product knowledge and helpfulness to Pro customers.
• Ability to meet monthly sales goals.

Responsibilities

• Deliver exceptional service to professional customers.
• Support order fulfillment and product recommendations.
• Collaborate with team members to maintain store standards.

Skills

Bilingual communication skills

Customer relationship management

Sales techniques

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

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