Pro Customer Service/Sales

The Home Depot; City of Newburgh (NY); On-site; USD 23,419 - 26,174; Full time

Job summary

A major home improvement retailer is seeking individuals for their Pro Customer Service/Sales Team in New York. This full-time position focuses on delivering an exceptional experience to professional customers and requires teamwork to meet sales goals and maintain a safe environment. Candidates should possess strong product knowledge and excellent customer service skills, with a preference for bilingual candidates based on location-specific needs. The position offers a competitive pay range of $17.00/hr to $19.00/hr.

Qualifications

• Bilingual communication skills may be preferred depending on location.

Responsibilities

• Deliver exceptional service to Pro customers such as contractors and property owners.
• Meet monthly sales goals and metrics to drive store sales.
• Collaborate with team members to maintain a clean and safe work environment.

Job description

Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Base pay range

$17.00/hr - $19.00/hr

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Industries: Consumer Services