Pro Customer Service/Sales

The Home Depot; Sunnyvale (CA); On-site; USD 28,240 - 30,996; Full time

Job summary

A leading home improvement retailer is looking for Pro Customer Service/Sales Team members to deliver exceptional service to professional customers. Responsibilities include assisting with order fulfillment, driving sales, and providing expert product recommendations based on project needs. Candidates should excel in customer service and be comfortable meeting sales goals. This full-time position requires strong product knowledge and collaborative skills to support store objectives and ensure customer satisfaction.

Qualifications

• Strong ability to build and maintain professional relationships with customers.
• Ability to meet sales goals and metrics effectively.
• Knowledge of product offerings and industry-specific solutions.

Responsibilities

• Drive sales through excellent customer service and tailored recommendations.
• Assist customers at the Pro Desk and manage deliveries.
• Collaborate with team members to maintain store safety and organization.

Skills

Customer service excellence

Sales proficiency

Bilingual communication skills

Job description

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations, specific language varies based on customer need.

Base pay range

$20.50/hr - $22.50/hr

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries: Consumer Services