Pro Customer Service/Sales

The Home Depot; Brea (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member to deliver exceptional service for professional customers, including contractors and property owners. The role includes supporting the Pro customer journey, proactively driving sales, and working collaboratively with the team. Bilingual communication skills may be preferred, aligning with customer needs. This full-time position emphasizes meeting sales goals and maintaining high standards of service in a clean and safe environment.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to build and maintain professional relationships with customers.
• Expectation to meet monthly sales goals.

Responsibilities

• Support every stage of the Pro customer journey.
• Proactively drive sales and provide outstanding service.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Bilingual communication skills

Sales proficiency

Product knowledge

Job description

Pro Customer Service Sales – The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services