Pro Customer Service/Sales

The Home Depot; Santa Rosa (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A major retail corporation is seeking individuals for their Pro Customer Service/Sales Team in Santa Rosa, California. This role focuses on delivering top-notch service to professional customers and driving sales through exceptional product knowledge and customer relationships. Team members are responsible for assisting at the Pro Desk, managing deliveries, and ensuring a positive experience for Pro clients. The position is full-time and requires a commitment to supporting team goals and maintaining customer satisfaction.

Responsibilities

• Deliver exceptional service to professional customers including contractors and property owners.
• Build and maintain professional relationships with Pro customers.
• Drive sales by leveraging product knowledge and tailored recommendations.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

The Home Depot – Pro Customer Service/Sales

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services