Pro Customer Service/Sales

The Home Depot; Virginia Beach (VA); On-site; USD 34,000 - 46,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative to enhance the experience for professional customers. This full-time role involves assisting at the Pro Desk, providing expert product recommendations, and driving sales through personalized service. Team members collaborate within a fast-paced environment to meet monthly goals and support store initiatives while ensuring a clean and organized workspace. Strong communication and product knowledge are essential as well as the ability to maintain professional relationships.

Qualifications

• Exceptional customer service skills for professional customers.
• Ability to drive sales through product knowledge and recommendations.
• Collaboration skills to work within a team environment.

Responsibilities

• Assist at the Pro Desk and manage materials.
• Provide expert product recommendations to pro customers.
• Monitor inventory and execute sales initiatives.
• Collaborate to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

Job description

Pro Customer Service Sales

Location: The Home Depot

Job Description: The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries: Consumer Services