Pro Customer Service/Sales

The Home Depot; Bethlehem (Northampton County); On-site; USD 80,000 - 115,000; Full time

Job summary

A major home improvement retail company seeks to add members to its Pro Customer Service/Sales Team in Bethlehem, PA. This role focuses on providing an exceptional experience for professional customers by assisting at the Pro Desk, managing deliveries, and driving sales through expert product knowledge and relationship building. Ideal candidates should have strong customer service skills, preferably with bilingual abilities, and a solid background in retail sales. The position offers a competitive salary between $80,000 and $115,000, with expectations for monthly sales goals.

Qualifications

• Strong customer service orientation and ability to work collaboratively.
• Experience with sales or customer service in a retail or similar environment is advantageous.

Responsibilities

• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint/product knowledge.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive store sales.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold high standards of customer service and safety.

Skills

Bilingual communication skills

Customer service orientation

Collaborative work

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location & Compensation

Milford, NJ – $80,000.00‑$115,000.00

Responsibilities

• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint/product knowledge.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive store sales.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold high standards of customer service and safety.

Qualifications

• Bilingual communication skills may be preferred at certain locations.
• Strong customer service orientation and ability to work collaboratively.
• Experience with sales or customer service in a retail or similar environment is advantageous.