Pro Customer Service/Sales

The Home Depot; Easton (Northampton County); On-site; USD 80,000 - 115,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative to enhance the customer experience for contractors and commercial clients. The role focuses on building professional relationships, driving sales through tailored recommendations, and providing exceptional service. Candidates should demonstrate strong product knowledge and sales proficiency, and bilingual skills may be preferred based on location needs. This position is vital for ensuring project success for Pro customers.

Qualifications

• Proven ability to provide outstanding customer service experience.
• Experience in sales, preferably in a retail or service environment.
• Ability to collaborate effectively within a team.

Responsibilities

• Assist Pro customers at the Pro Desk and loading materials.
• Drive sales through expert product recommendations.
• Maintain organized and safe work environments.
• Monitor inventory and execute sales initiatives.

Skills

Product knowledge

Customer service

Sales proficiency

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location: Milford, NJ | Salary: $80,000.00–$115,000.00