Pro Customer Service/Sales

The Home Depot; Berlin (MD); On-site; USD 24,108 - 26,863; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Berlin, Maryland. This role focuses on delivering exceptional service to professional customers such as contractors and property owners. Responsibilities include assisting with order fulfillment, product recommendations, and achieving monthly sales goals. Team collaboration is essential for maintaining a safe and organized work environment. Prospective candidates should possess strong product knowledge and sales skills, with bilingual abilities preferred in some locations.

Qualifications

• Strong product knowledge and ability to educate customers.
• Experience in sales and meeting monthly goals.
• Collaboration and teamwork skills.

Responsibilities

• Provide exceptional service to Pro customers.
• Assist with order fulfillment and product recommendations.
• Collaborate with team to maintain a safe environment.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Job description

Pro Customer Service Sales – The Home Depot

This posting is for a Pro Customer Service Sales role at The Home Depot in Berlin, MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$17.50/hr - $19.50/hr

Location

Berlin, MD

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Expectations

Meet monthly sales goals and other metrics; collaborate with team to maintain a safe and organized environment; communicate Home Depot’s advantages over competitors; monitor inventory and execute sales initiatives.