Pro Customer Service/Sales

The Home Depot; Frederick (MD); On-site; USD 22,730 - 25,485; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate in Frederick, Maryland. This full-time role focuses on providing outstanding service to professional customers, including contractors and property owners. Responsibilities include driving sales through product knowledge, assisting at the Pro Desk, maintaining inventory, and ensuring excellent customer experiences. The ideal candidate excels in collaboration and has strong communication skills. A commitment to customer satisfaction is essential for success in this position.

Qualifications

• Able to meet monthly sales goals and drive customer satisfaction.
• Capable of maintaining professional relationships with customers.
• Strong communication and collaborative skills.

Responsibilities

• Deliver exceptional service to professional customers.
• Proactively drive sales using product knowledge.
• Assist customers at the Pro Desk and manage deliveries.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.50/hr - $18.50/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services