Pro Customer Service/Sales

The Home Depot; Grand Haven (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking a Customer Service Sales Specialist in Grand Haven, MI. This full-time role involves supporting pro customers throughout their journey, from order fulfillment to tailored delivery solutions. Candidates should possess strong sales and communication skills, with a focus on maintaining professional relationships. The ideal candidate will thrive in a collaborative environment, meeting sales goals while providing excellent customer service. Opportunities for growth and bilingual skills may enhance customer interactions.

Qualifications

• Experience in sales or customer service preferred.
• Ability to build and maintain professional relationships.
• Responsive to customer needs and project requirements.

Responsibilities

• Assist Pro customers at the Pro Desk.
• Manage deliveries and offer specialized product knowledge.
• Meet monthly sales goals and ensure customer satisfaction.

Skills

Customer relationship management

Sales skills

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industries

• Consumer Services

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