PRO Contractor Services Advisor

Floor & Decor; Owings Mills (MD); On-site; USD 24,452 - 28,791; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision, Life insurance

Paid vacation and sick time

Paid Volunteer Time Off

Bonus opportunities

Job summary

Floor & Decor in Owings Mills, Maryland is searching for a role focused on building relationships with professional customers in the flooring contractor space. The position involves collaborating with store teams, supporting PRO services, and effectively communicating with customers. Candidates should have strong communication skills and a high school diploma, with additional qualifications preferred. Opportunities include bonuses and various benefits like 401k plans and paid vacation.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Occasional travel to customer and PRO job sites required.

Responsibilities

• Execute the PRO Services Blueprint for PRO customers.
• Support phone calls, manage orders, customer support and escalations.
• Train and support the Store Team on the selling process.

Skills

Strong written and verbal communication skills

Customer service skills

Interpersonal skills

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce / CRM software

Job description

Floor & Decor in Owings Mills, Maryland is searching for a role focused on building relationships with professional customers in the flooring contractor space. The position involves collaborating with store teams, supporting PRO services, and effectively communicating with customers. Candidates should have strong communication skills and a high school diploma, with additional qualifications preferred. Opportunities include bonuses and various benefits like 401k plans and paid vacation.