PRN Shelter Support Specialist

Endeavors; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Endeavors in Houston, TX seeks Shelter Support Staff to monitor residents, enforce program rules, and ensure safety and sanitation in the shelter environment. The role requires maintaining professional boundaries, assisting with intake, and coordinating with volunteers to support daily shelter operations.

Minimum education is a high school diploma or GED, with 2+ years serving vulnerable populations; NIMS certifications and bilingual English/Spanish skills are required. Candidates must be U.S.

Qualifications

• Education: High School Diploma or GED; Associates or Bachelors in Social Work, Sociology, Psychology or related field preferred.
• 2+ years’ experience with migrant populations, child welfare, or vulnerable populations preferred.
• Must have National Incident Management System (NIMS) Core Curriculum Courses: IS-100.C, IS-200, IS-700.B, IS-800.D.
• Attendance: regular and acceptable as determined by employer.
• Bilingual in Spanish/English (written and spoken); strong interpersonal and communication skills.
• Ability to pass a medical exam and perform essential functions; confidentiality.
• U.S. citizen or Lawful Permanent Resident; background check required.

Responsibilities

• Provide a safe, structured environment that meets client needs while maintaining professional boundaries.
• Maintain positive relationships with clients and management staff.
• Provide consistent shift coverage, working with team and independently to complete tasks.
• Answer phones and respond to inquiries professionally.
• Assist with food pantry logistics.
• Consult with supervisor on residents’ needs and behavior.
• Use positive behavioral management techniques including verbal redirection.
• Assist residents with processing issues and problem-solving.
• Monitor shelter areas for policy compliance.
• Hyper-sanitize all shelter areas.
• Respond to residents’ requests and inquiries.
• Address violations to ensure understanding of expectations and compliance.
• Conduct orientation/ intake, assign beds and lockers, issue linens and supplies.
• Brief volunteers and staff; provide direction as needed.
• Teach good personal hygiene skills.
• Maintain boundaries; knowledge of policies.
• Perform other duties as assigned.

Skills

Bilingual Spanish/English

Patient service

Communication skills

Education

High School Diploma or GED

Associate or Bachelor’s in Social Work, Sociology, Psychology

Job description

Endeavors in Houston, TX seeks Shelter Support Staff to monitor residents, enforce program rules, and ensure safety and sanitation in the shelter environment. The role requires maintaining professional boundaries, assisting with intake, and coordinating with volunteers to support daily shelter operations.

Minimum education is a high school diploma or GED, with 2+ years serving vulnerable populations; NIMS certifications and bilingual English/Spanish skills are required. Candidates must be U.S.