On-Call Shelter Support Specialist

Endeavors; Tallahassee (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Endeavors in Tallahassee, FL is seeking a Shelter Support Staff member to monitor residents, enforce rules, ensure safety, and maintain sanitation in the shelter. This role requires responding to inquiries, coordinating with staff, and assisting with intake and bed assignments.

The position emphasizes professional boundaries, effective communication, and the ability to work with diverse populations. A bilingual Spanish/English proficiency and background check are required.

Qualifications

• Education: HS diploma or GED required; an associate's or bachelor's degree is preferred.
• Experience: 2+ years with migrant populations, child welfare, or vulnerable groups preferred.
• Certifications: Must have NIMS Core Curriculum Courses (IS-100.C, IS-200.c, IS-700.B, IS-800.D).
• Attendance: Regular and acceptable attendance required as determined by employer.
• Other: Proficiency in Spanish/English; pass medical exam; background checks; uphold confidentiality.

Responsibilities

• Provide a safe, structured environment and maintain professional boundaries.
• Maintain positive relationships with clients and staff.
• Provide shift coverage and complete routine shift tasks.
• Perform general administrative duties (phone, inquiries).
• Assist with food pantry logistics and intake orientation.
• Consult with supervisor on residents' needs and behavior.
• Use behavior management techniques and assist problem-solving.
• Monitor shelter areas for policy compliance and safety.
• Hyper-sanitize all shelter areas as needed.
• Respond to requests, complaints, and inquiries from residents.
• Address violations and guide residents toward compliance.
• Brief and direct volunteers and other staff; supervise as needed.
• Teach good personal hygiene and maintain boundaries.
• Gain working knowledge of policies and perform other duties as directed.

Skills

Interpersonal skills

Communication

Listening

Confidentiality

Bilingual Spanish/English

Education

High School Diploma or GED

Associate's or Bachelor's in Social Work/Sociology/Psychology or related field

Tools

NIMS Core Courses

Job description

Endeavors in Tallahassee, FL is seeking a Shelter Support Staff member to monitor residents, enforce rules, ensure safety, and maintain sanitation in the shelter. This role requires responding to inquiries, coordinating with staff, and assisting with intake and bed assignments.

The position emphasizes professional boundaries, effective communication, and the ability to work with diverse populations. A bilingual Spanish/English proficiency and background check are required.