Shelter Support Staff

Endeavors; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Endeavors in Austin, TX is seeking Shelter Support Staff to monitor residents, ensure safety, and maintain facility rules. The role requires providing a structured environment, coordinating with staff, and addressing resident needs with professional judgment.

You will assist with intake, bed assignment, hygiene, and logistics, while maintaining boundaries and confidentiality. Must reside in the Austin area; bilingual in Spanish/English is valued.

Qualifications

• Proficiency in maintaining professional boundaries and confidentiality.
• Ability to respond to inquiries and emergencies calmly and professionally.
• Strong interpersonal and communication skills; Spanish/English helpful.

Responsibilities

• Provide a safe, structured environment and maintain professional boundaries at all times.
• Carry out shift coverage, respond to inquiries, and assist with intake and bed assignments.
• Monitor compliance with facility rules and assist with sanitation and logistics.

Education

High School Diploma or GED

Associates or Bachelor's Degree in Social Work, Sociology, Psychology or related field

Job description

Description

***MUST RESIDE IN AUSTIN, TX AREA ***

JOB PURPOSE: To monitor the activities of residents of the shelter/center and to ensure compliance with program rules and expectations. Shelter Support Staff is also responsible for ensuring the safety of residents and the security and sanitation of the program. The Shelter Support Staff will help to oversee and to take reasonable action necessary to carry out responsibilities assigned as long as such action does not deviate from established organizational policies and is consistent with program guidelines and sound professional judgment.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES

• Responsible for providing a safe, structured environment that meets the needs of the client while maintaining professional and acceptable boundaries at all times.
• Maintain positive relationships with clients, and management staff.
• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Performs general administrative functions such as answering the phone and responding to in-person inquiries in a professional manner.
• Assist with food pantry logistics.
• Consult with direct supervisor or supervisor on‑duty regarding residents' personal needs and behavior.
• Utilize positive behavioral management techniques including verbal redirection.
• Assist residents within limits in processing issues and problem‑solving.
• Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
• Hyper‑sanitization of all areas in the shelter.
• Respond to residents' requests, complaints, and inquiries.
• Address procedural violations with residents to ensure a clear understanding of expectations and to assist resident with achieving compliance.
• Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering into the shelter.
• Brief and provide direction and needed assistance to volunteers and or any other staff.
• Teach good personal hygiene skills.
• Maintain appropriate boundaries with residents at all times.
• Gain a working knowledge of policies.
• Perform other duties as directed and assigned.

ESSENTIAL QUALIFICATIONS

EDUCATION: High School Diploma or GED required. Associates or Bachelor's Degree in Social Work, Sociology, Psychology or related field Preferred.

EXPERIENCE: 2+ years' experience working with migrant populations, child welfare, or vulnerable populations, strongly preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

OTHER: Proficiency in Spanish/English (written and spoken). Excellent interpersonal skills, including good communication skills, listening skills, and attitude. Ability to pass required medical exam and have the physical ability to fulfill essential functions. Ability to work independently and exercise a high level of confidentiality.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.