PRN Patient Registration Specialist – Frontline Healthcare

R1 RCM, Inc.; Jacksonville (FL); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM, Inc. in Jacksonville, FL, is seeking a PRN - Patient Registration Customer Service Representative. You will be the first contact for patients, ensuring fast, compassionate access to care and registering patients across multiple systems with accurate information.

This frontline role supports nurses and care teams, handles insurance details, collects co-pays, and provides cost estimates. Training is provided; great for launching a healthcare career in a team-focused environment.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to remain professional and composed in fast-paced environments.
• Detail-oriented with the ability to multitask across multiple systems.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Exceptional customer service

Communication

Interpersonal skills

Teamwork

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM, Inc. in Jacksonville, FL, is seeking a PRN - Patient Registration Customer Service Representative. You will be the first contact for patients, ensuring fast, compassionate access to care and registering patients across multiple systems with accurate information.

This frontline role supports nurses and care teams, handles insurance details, collects co-pays, and provides cost estimates. Training is provided; great for launching a healthcare career in a team-focused environment.