PRN Patient Access Specialist – Compassionate Registration

R1 RCM, Inc.; Pensacola (FL); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Competitive benefits package

Growth opportunities

Job summary

R1 RCM, Inc. is seeking a Customer Service Representative - Patient Registration to be the first point of contact for patients, ensuring fast, compassionate access to care. This PRN, part-time role requires flexible day/evening/overnight availability and cross-training across departments.

You will support registration, insurance verification, and cost estimates while collaborating with care teams to maintain smooth patient flow. A high school diploma is required and background checks apply.

Qualifications

• Exceptional customer service experience.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing delays in registration and answering questions clearly and compassionately.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Customer Service Representative - Patient Registration to be the first point of contact for patients, ensuring fast, compassionate access to care. This PRN, part-time role requires flexible day/evening/overnight availability and cross-training across departments.

You will support registration, insurance verification, and cost estimates while collaborating with care teams to maintain smooth patient flow. A high school diploma is required and background checks apply.