PRN Office Assistant - Staffing Support

Riverside Health; Newport News (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health in Newport News, VA is seeking an office assistant to support the front desk operations. Responsibilities include verifying insurance eligibility, registering patients, entering demographics, and greeting patients while answering phones.

The role also covers scheduling, creating referrals, chart prep, and assisting staff with daily reception duties. The position emphasizes accuracy in registration, compliance reporting, and maintaining a welcoming reception area.

Qualifications

• Ensures patients' registration and demographics are correct and updated.
• Reports potential compliance concerns to the appropriate person.
• Experience in a medical office is preferred but not required.

Responsibilities

• Verify patient registration and demographics; monitor daily schedule and reschedule appointments as needed.
• Obtain referrals and insurance information; complete chart prep and print visit summaries and receipts.
• Greet patients, answer phones with 4-part greeting, manage messages, and support team with clerical tasks.

Skills

Insurance eligibility

Patient registration

Greeting patients

Phone etiquette

Scheduling appointments

Chart prep

Reception maintenance

Interdepartmental support

Billing/coding anomaly reporting

Education

High school or equivalent

Job description

Newport News, Virginia

Hiring Range
$16.00 - $21.00/HourlyActual pay is determined by program, work commitment and business needs
Overview
The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor's illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.


• Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.


• Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

• , High school or equivalent (Preferred)

Experience

• Medical Office experience (Preferred)