PRN Office Assistant - Staffing Support

Riverside Health System; Gloucester (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System seeks a friendly Office Assistant in Gloucester, VA. Under the supervision of the office manager, you will handle patient registration, insurance eligibility, and reception duties to ensure smooth daily operations.

You will greet patients, answer phones, schedule appointments, process referrals, and assist with chart prep while identifying and reporting any billing or compliance concerns. Prior medical office experience is preferred.

Qualifications

• High school diploma or equivalent (preferred).
• Medical office experience preferred.

Responsibilities

• Ensures patient registration and demographics information is accurate and updated; monitors daily schedule and reschedules appointments as needed.
• Greet patients and manage reception duties; answer phones and take messages; schedule appointments and process referrals.
• Prepare charts and visit summaries; communicate patient information clearly; report potential compliance or billing issues.

Education

High school or equivalent

Job description

Gloucester, Virginia

Hiring Range

$16.00 - $21.00/HourlyActual pay is determined by program, work commitment and business needs
Overview
The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

• Ensures all patients’ registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
• Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

• , High school or equivalent (Preferred)

Experience

• Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.