Office Assistant - Staffing Support

Riverside Health; Newport News (VA); Presencial; USD 23 000 - 30 000; Tempo integral

Resumo da oferta

Riverside Health in Newport News, Virginia, seeks a friendly front desk receptionist to support patient registration, insurance eligibility verification, and scheduling. You will greet patients, collect payments, and manage multi-line phone systems while maintaining accurate demographics in the registration software.

The role requires a High School Diploma or GED and prefers at least 1 year of medical office experience. Training will emphasize RiversideCare standards and patient-first service.

Qualificações

• High School Diploma or GED is required.
• 1 year Medical Office experience is preferred.

Responsabilidades

• Ensures all patients' registration and demographics information is correct and updated. Completes check-in/check-out and collects payments.
• Greets patients with acknowledgment, maintains patient expectations with clear explanations, and uses proper phone etiquette.
• Maintains referrals and insurance information; obtains referrals and necessary authorizations.
• Participates in team huddles, suggests process improvements, and keeps reception area clean and organized.

Conhecimentos

Customer service

Phone etiquette

Verbal communication

Medical office familiarity

Formação académica

High School Diploma or GED

Ferramentas

Patient registration software

Insurance verification system

Descrição da oferta de emprego

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.