Office Assistant - Staffing Support

Riverside Health System; Newport News (VA); Sur place; USD 23 000 - 30 000; Plein temps

Résumé du poste

Riverside Health System in Newport News, VA seeks a front desk patient access representative. You will handle check-in/out, verify insurance, enter patient data, greet callers, and schedule appointments.

The role requires high school diploma and provides opportunities to support multiple practices in the region. Experience in a medical office is preferred; training is provided to ensure accurate registrations and billing support.

Qualifications

• High School Diploma or GED required.
• 1 year Medical Office experience preferred.

Responsabilités

• Ensures all patients’ registration and demographics information is correct and updated; completes check-in and check-out in a timely manner.
• Collects payments from patients for appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments as needed.
• Completes clerical chart prep and prints visit related documents (consents, receipts, visit summaries).
• Greet patients and manage multi-line phone system; float to other practices as needed.

Formation

High School Diploma or GED

Description du poste

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients’ registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.