PRN Office Assistant - Staffing Support

Riverside Nursing Center of Thomaston; Newport News (VA); Vor Ort; USD 22.000 - 29.000; Vollzeit

Zusammenfassung

Riverside Nursing Center of Thomaston in Newport News, VA seeks an Office Assistant to support the office manager. You will handle patient registration, insurance eligibility, and scheduling while welcoming patients and managing phone lines.

Also responsible for chart prep, referrals, and resolving basic billing anomalies. Ideal candidates have a High school diploma (preferred) and prior medical office experience.

Qualifikationen

• High school diploma or equivalent preferred.
• Experience in medical office settings is advantageous.

Aufgaben

• Ensures patient registration and demographics are accurate and updated; manages daily schedule and reschedules appointments as needed.
• Obtains referrals and insurance information; completes chart prep and prints visit summaries and receipts.
• Greets patients, answers phones, takes messages, and assists with office communications; notes potential compliance concerns.

Ausbildung

High school or equivalent (Preferred)

Jobbeschreibung

Hiring Range

$16.00 - $21.00/Hourly Actual pay is determined by program, work commitment and business needs

Newport News, Virginia

Overview

The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What You Will Do

• Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.


• Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.


• Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Education

• , High school or equivalent (Preferred)

Experience

• Medical Office experience (Preferred)