Private Jet Concierge & Customer Service Rep (Part-Time)

Freeman Holdings Group; New Iberia (LA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) matching

Paid time off

Bonuses

Competitive pay

Job summary

Freeman Jet Center in New Iberia, LA is seeking an Aviation Customer Service Representative to provide elite level service to crew and passengers, including concierge support, reservations, invoicing, and front desk duties.

You will collaborate with ground personnel to ensure all services are delivered and billed, greet customers warmly, manage the hospitality area, and help maintain a top-notch guest experience in a fast-paced aviation environment.

Qualifications

• Customer service experience preferably in the service industry; 1 year minimum.
• High School Diploma or equivalent.
• Excel Data Base experience.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record and ability to pass background check.
• Zero tolerance drug free employer with pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including reservations.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Freeman Jet Center CSI system.
• Proactive preparation for all incoming aircraft.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partner with line service team to meet and exceed customer's service expectations.
• Keep hospitality bar stocked with snacks and beverages.
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities.

Skills

Customer service

Excel usage

Bi-lingual preferred

POS systems

Communication

Education

High School Diploma or equivalent

Tools

Excel

Job description

Freeman Jet Center in New Iberia, LA is seeking an Aviation Customer Service Representative to provide elite level service to crew and passengers, including concierge support, reservations, invoicing, and front desk duties.

You will collaborate with ground personnel to ensure all services are delivered and billed, greet customers warmly, manage the hospitality area, and help maintain a top-notch guest experience in a fast-paced aviation environment.